Privacy Notice (United States)
Notice at Collection
If you are a consumer in the United States, this Privacy Notice explains how JC Residential and Light Commercial LLC (“Bosch” or “We”) collects, uses, processes, discloses, and retains your personal information, personal data, and personally identifiable information when you visit our websites, mobile applications, and any other applications, products, or services (collectively, the “Services”) that display this Privacy Notice.
JC Residential and Light Commercial LLC acts as a controller of your personal information. We determine how and why personal information can be used and provides the specific Service.
Any comments, complaints, or questions regarding the processing of your personal information may be emailed to privacy.policy@us.bosch.com or mailed to the Privacy Notice Administrator 38000 Hills Tech Drive, Farmington Hills, Michigan 48331.
You can obtain more information about how we collect, use, disclose and safeguard your personal information by reviewing our full Privacy Notice below.
Personal Information Purpose(s), Collection, and Disclosure
Sale or Sharing of Personal Information
Sensitive Personal Information Collection and Opt-Out
Retention of Personal Information
Use of Cookies, Analytics, and other similar technologies
Do Not Track Signals and Universal Opt-Out Mechanisms
LUXAIRE.COM PRIVACY NOTICE
Privacy Notice of JC Residential and Light Commercial LLC
Introduction
Bosch thanks you for your interest in our company, products, and/or services. We are dedicated to protecting your personal information and putting you in control of how we collect and process your personal information.
Scope
This Privacy Notice covers our processing of personal information, personally identifiable information, and personal data (for simplicity, referred to as personal information), as required by numerous laws and regulations in the United States.
Personal Information Purpose(s), Collection, and Disclosure
Bosch collects the personal information described below. If any additional personal information is collected by Bosch, we will provide any required notice(s), and where applicable, obtain any required consent(s), in accordance with applicable laws.
Information You Create or Directly Provide to Us
- Communication and Customer Support: We collect personal information when you request information from us or contact our customer service. The personal information collected includes your name, email address, phone number, mailing address, company name, job title, and call recordings when you contact our customer services., Personal information collected from you is used for the purposes of customer support, signing up new dealers, fulfilling or meeting the reason you provided the information, customer support, and dispute resolution . We disclose this data to contracted service providers performing work on our behalf such as, marketing providers, distributors or HVAC technicians local to you.
- To provide additional services: We collect personal information about your approximate location based on the information you provide to us directly. This personal information is used for the purposes of providing directions, providing advertisements based on your location, provide search results for dealers near you, or provide product support services requested by you.
Information We Collect Indirectly as You Use Our Services
- Device and Network Information: When accessing our Services, we collect personal information about your device. This may also include when you interact with our chat feature. The personal information collected includes browser type, IP address, operating system version, language settings, unique device identifiers, advertising identifiers, screen resolution, usage and traffic data, how your device interacts with the Services, network information, and mobile network data. Personal information collected from you is used for the purposes of technical administration of Bosch and Bosch affiliate websites, and/or Services and maintaining the safety, security, and integrity of our websites, products and Services, databases and other technology assets, and business. We disclose this information to contracted service providers performing work on our behalf such as site security and performance providers, analytics and A/B testing providers, consent and tag management providers, and marketing and advertising measurement providers.
- Location Information: We collect personal information about your approximate location information based on your device permissions. You do not have to grant this permission to use our Services. However, your decision to decline permission may impact the website’s functionality. This may impact functionality such as you may need to manually enter an address to find a dealer or distributor near you if you have not enabled location data collection. This personal information is used for the purposes of providing directions, providing advertisements based on your location, provide search results for dealers near you or provide contact information to HVAC technicians near you. We disclose this personal information to contracted service providers performing work on our behalf such as locators and lead service marketing providers or distributors near you.
- Usage Information: We collect personal information about your activity on our website through log files, cookies, web beacons, Google Analytics and other tracking technologies. The personal information collected includes access dates and times, pages or screens viewed, duration you spent on a page or screen, route by which you access our Services, information about activity on a page. Other system activity, your use of any external links within our Services, Mobile Advertising ID, and identifiers associated with the browser cookies, web beacons, and similar technology we deploy on our Services. See Cookie Section below. This information is used for the purposes of analytics, error monitoring, marketing, and security administration. We disclose this information to contracted service providers performing work on our behalf such as site security and performance providers, analytics and A/B testing providers, consent and tag management providers, and marketing and advertising measurement providers.
In addition to the purposes listed above, personal information collected may be used for:
- Compliance with legal and/or regulatory requirements.
- Evaluating or conducting a merger, sale of assets, consolidation or restructuring, financing or acquisition of all or a portion of any Bosch business, asset or opportunity by, with or into another business, entity or company.
- Technical administration and maintaining the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business.
Sale or Sharing of Personal Information
We do not sell your personal information for monetary or other valuable considerations.
And
We may share your personal information for the purposes of cross-context behavioral advertising, profiling, and targeted advertising with the following third parties:
- Advertising Networks: We may share information with third-party advertising networks to deliver targeted advertisements, measure campaign performance, and improve the relevance of ads you see elsewhere. For example, we may work with services like Facebook Ads, Google Ads, Tealium, Pardot, ZoomInfo or DoubleClick as well as other advertising networks to display promotional content based on your interests and interactions.
- Internet Service Providers (ISPs): Your data may be processed by ISPs in order to connect you to our services and transmit information over the internet. For instance, providers such as Comcast, AT&T, Verizon, or other ISPs facilitate the transfer of data between your device and our servers as part of your use of our services.
- Data Analytics Providers: We engage analytics providers to collect, analyze, and report on usage data, helping us understand how our services are used and identify areas for improvement. Examples include Google Analytics, Dynatrace and other analytics services which may process data such as page views, clicks, and general user behavior on our website.
- Social Networks: We may interact with social networks to enable features like sharing content or engaging with our brand or content through these platforms such as Facebook, LinkedIn, YouTube, and others. Social networks may receive and process information based on your interactions and account settings.
- Operating Systems and Platforms: Our services may be accessed or run on various operating systems and platforms, which may collect technical data necessary for the functioning or updating of our website. This may include platforms like iOS (Apple), Android (Google), Microsoft Windows, or other systems and platforms which process data such as device identifiers, operating system version, and performance metrics.
- Other Third Parties: In addition to the categories listed above, we may share information with other third-party partners, service providers, contractors, affiliates, or legal authorities as necessary to operate, improve, and protect our services, or as required by law. This may include entities not specifically named above such as cloud hosting providers, customer support platforms, or regulatory bodies.
To exercise your right to opt-out, submit a request to us via the “Your Privacy Choices” link or via this email privacy.policy@us.bosch.com.
Sensitive Personal Information Collection and Opt-Out
We do not collect sensitive personal information. Therefore, we don’t have an opt-out to Limit the Use of your Sensitive Personal Information.
Retention of Personal Information
We will retain your personal information to accomplish the purpose(s) for which it was collected and to comply with legal obligations.
We will not retain your personal information in an identifiable form when the purpose(s) for collection have been accomplished and there are no business or legal requirements for retaining your personal information. Your personal information will be destroyed, deleted, de-identified, and/or removed from our systems.
Use of Links to Affiliated and External Sites
The website may contain links to other websites. Your use of these websites is not covered by our Privacy Notice. You are encouraged to review the privacy notice(s) of the linked websites for more information about their privacy practices and your privacy rights.
Use of Cookies, Analytics, and Other Similar Technologies
We distinguish between cookies and similar technologies that are required for your convenience and those that are not. Bosch makes it possible to control the use of cookies and other similar technologies that are not technically required.
We use the following services:
- Google Analytics: To track website performance and user engagement. Bosch has enacted Google’s Restricted Data Processing and does not share your personal information with Google.
- Google Ads: For placement of advertisements, remarketing, and conversion tracking.
- Tealium: For administration of website tags for conversion tracking, site analytics, and remarketing.
- Facebook Pixel: Measure website traffic and ad effectiveness, create personalized advertisement and optimize ad campaign performance.
- LinkedIn Pixel: Measure website traffic and ad effectiveness, create personalized advertisement and optimize ad campaign performance.
- Social Media Insight Tags: To track conversions, retarget website visitors, and learn aggregate insights about categories of members interacting with ads.
- ZoomInfo: To provide additional lead information from their service based upon an existing lead.
- YouTube: To create a connection to YouTube allowing video and audio files to be transmitted and played back.
- Metalocator: For functions like personalizing the locator service, providing customized information, and tracking overall site usage.
Cookies for your convenience are typically deleted at the end of your browsing session (when you close your browser), but retention may vary depending on your browser settings. Cookies and similar technologies provided by third parties will be retained until the provider’s designated expiration date. You can opt out of third-party cookies by adjusting your browser settings or using tools provided by the third parties. You can opt-out and manage your preferences at any time through “Your Privacy Choices.”
Do Not Track Signals and Universal Opt-Out Mechanisms
When activated in your browser, our website recognizes your Global Privacy Control (GPC) settings. No other browser opt-out tracking settings are recognized.
International Transfer within Bosch
When processing your personal information, we may transfer your personal information to our parent company, Robert Bosch GmbH located in Germany, or to any other Bosch affiliates throughout the world. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside.
Children’s Privacy
Bosch does not knowingly collect or use any personal information from online visitors under the age of 16. Bosch does not knowingly allow visitors under the age of 16 to participate in any promotions or contests made available from time to time.
California “Shine the Light” Privacy Rights
California’s “Shine the Light” law permits Bosch customers who are residents of California to annually request a list of their personal information (if any) that Bosch disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties.
Your Rights
Dependent on the state of your residence * you may be provided the following data subject rights:
Right to Confirm/Know/Disclose - what personal information Bosch has collected about you, the sources from which it is collected, the purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclose it.
Right to Access/Obtain - a copy of the personal information collected about you, including information about automated decision making.
Right to Data Portability - receive your personal information in a transferable and readily usable format, when technically feasible.
Right to Delete - your personal information, subject to certain exceptions.
Right to Correction - of the personal information we maintain about you.
Right to Opt-Out - of sale or sharing of personal information to third parties, targeted advertising, profiling, automated decision making, collection of sensitive personal information, or collection of personal information through the operation of a voice or facial recognition.
Right to Question the Results of Profiling - and to review your personal information used for profiling, to question the results, to be informed of the reasons of the resulting decision, and to be informed of what actions you can take to secure a different decision.
If a decision was based on inaccurate personal information, you have the right to have the personal information corrected and the profiling decision reevaluated.
Right to Restrict Sensitive Personal Information - to limit the use and disclosure or to opt-out.
Right to Appeal - our decision regarding your submitted request.
Right to not be discriminated against for exercising your privacy rights
* States include California, Colorado, Connecticut, Delaware, Florida, Iowa, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia
How to Exercise Your Rights
We will not discriminate against you for exercising any of your rights. If you choose to exercise your rights, use one of the following options:
- Calling us at (888-43-BOSCH (888-432-6724))
- Sending an email to: privacy.policy@us.bosch.com
To assist Bosch to process your request, the following information is required: your full name, phone number, address, and include any additional information about your previous contact with Bosch (e.g. contact point with Bosch, screenshots, reference to a specific product/newsletter) may help expedite the request. We can only respond if we can verify your identity or authority to make the request.
Depending on your state of residence you may request certain rights through an authorized agent. When an authorized agent submits your request, we may also require that you:
1. Provide us a copy of your written permission for the authorized agent to submit the applicable request; and
2. Verify your own identity directly with us.
When you have provided your authorized agent with a power of attorney pursuant to California Probate Code Sections 4000 to 4465, we may require a copy of such power of attorney before fulfilling any request.
Response Timing and Format
We respond to all verifiable consumer requests within forty-five (45) days or sooner when required by law. In some cases, more time may be needed to provide a response. We will inform you of the reason and extension period in writing. If we cannot comply with a request, a written response explaining the reasons will be provided.
We do not charge a fee to process or respond to your verified consumer request, unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Filing a Complaint
You may file a complaint with the applicable state Attorneys General Office or regulatory agency.
Controller Contact
To obtain more information on our products or Services, you may submit your inquiry using one of the contact methods below:
Email: RLC-Privacy@bosch.com
Postal Address: IT 5005 York Drive Norman, OK 73069
Changes to Privacy Notice
Bosch reserves the right to revise this privacy notice as required. Published revisions are effective immediately, unless we are required to provide direct notice or obtain your consent pursuant to applicable laws.
The effective date of this privacy notice is 11/24/2025
© Copyright 2025 JC Residential and Light Commercial LLC. All rights reserved.
Privacy Policy (Canada)
Bosch Privacy Policy – Highlights
If you are a consumer in Canada, this Privacy Policy explains how JC Residential and Light Commercial LLC (“Bosch” or “We”) collects, uses, processes, discloses, and retains your personal information, personal data, and personally identifiable information when you visit our websites, mobile applications, and any other applications, products, or services (collectively, the “Services”) that display this Privacy Policy.
By accessing and/or using the websites or the Services, you consent to the uses and disclosure of your personal information in accordance with this Privacy Policy.
JC Residential and Light Commercial LLC acts as a controller of your personal information. We determine how and why personal information can be used and provides the specific Service.
Any comments, complaints, or questions regarding the processing of your personal information may be emailed to privacy.policy@us.bosch.com or mailed to the Privacy Policy Administrator 38000 Hills Tech Drive, Farmington Hills, Michigan 48331.
You can obtain more information about how we collect, use, disclose and safeguard your personal information by reviewing our full Privacy Policy below.
Personal Information Purpose(s), Collection and Third-Party Communication(s)
Sensitive Personal Information
Retention of Personal Information
Storage of Personal Information
Use of Cookies, Analytics, and other similar technologies
International Transfer within Bosch
LUXAIRE.COM PRIVACY POLICY
Privacy Policy of JC Residential and Light Commercial LLC
Introduction
Bosch thanks you for your interest in our company, products, and/or services. We are dedicated to protecting your personal information and putting you in control of how we collect and process your personal information.
Scope
This Privacy Policy covers our processing of personal information, personally identifiable information, and personal data (for simplicity, referred to as personal information), as required by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable substantially similar provincial legislation.
Personal Information Purpose(s), Collection and Third-Party Communication(s)
Bosch collects the personal information described below. If any additional personal information is collected by Bosch, we will provide any required notice(s), and where applicable obtain any required consent(s), in accordance with applicable laws.
Information You Create or Directly Provide to Us
- Communication and Customer Support: We collect personal information when you request information from us or contact our customer service. The personal information collected includes your name, email address, phone number, mailing address, company name, job title, and call recordings when you contact our customer services., Personal information collected from you is used for the purposes of customer support, signing up new dealers, fulfilling or meeting the reason you provided the information, customer support, and dispute resolution. We disclose this data to contracted service providers performing work on our behalf such as, marketing providers, distributors or HVAC technicians local to you.
- To provide additional services: We collect personal information about your approximate location based on the information you provide to us directly. This personal information is used for the purposes of providing directions, providing advertisements based on your location, provide search results for dealers near you, or provide product support services requested by you.
Information We Collect Indirectly as You Use Our Services
- Device and Network Information: When accessing our Services, we collect personal information about your device. This may also include when you interact with our chat feature. The personal information collected includes browser type, IP address, operating system version, language settings, unique device identifiers, advertising identifiers, screen resolution, usage and traffic data, how your device interacts with the Services, network information, and mobile network data. Personal information collected from you is used for the purposes of technical administration of Bosch and Bosch affiliate websites, and/or Services and maintaining the safety, security, and integrity of our websites, products and Services, databases and other technology assets, and business. We disclose this information to contracted service providers performing work on our behalf such as site security and performance providers, analytics and A/B testing providers, consent and tag management providers, and marketing and advertising measurement providers.
- Location Information: We collect personal information about your approximate location information based on your device permissions. You do not have to grant this permission to use our Services. However, your decision to decline permission may impact the website’s functionality. This may impact functionality such as you may need to manually enter an address to find a dealer or distributor near you if you have not enabled location data collection. This personal information is used for the purposes of providing directions, providing advertisements based on your location, provide search results for dealers near you or provide contact information to HVAC technicians near you. We disclose this personal information to contracted service providers performing work on our behalf such as locators and lead service marketing providers or distributors near you.
- Usage Information: We collect personal information about your activity on our website through log files, cookies, web beacons, Google Analytics and other tracking technologies. The personal information collected includes access dates and times, pages or screens viewed, duration you spent on a page or screen, route by which you access our Services, information about activity on a page. Other system activity, your use of any external links within our Services, Mobile Advertising ID, and identifiers associated with the browser cookies, web beacons, and similar technology we deploy on our Services. See Cookie Section below. This information is used for the purposes of analytics, marketing, and security administration. We disclose this information to contracted service providers performing work on our behalf such as site security and performance providers, analytics and A/B testing providers, consent and tag management providers, and marketing and advertising measurement providers.
In addition to the purposes listed above, personal information collected may be used for:
- Compliance with legal and/or regulatory requirements.
- Evaluating or conducting a merger, sale of assets, consolidation or restructuring, financing or acquisition of all or a portion of any Bosch business, asset or opportunity by, with or into another business, entity or company.
- Technical administration and maintaining the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business.
Sensitive Personal Information
We do not collect sensitive personal information.
Consent
By using the Services, you are consenting to the collection and use of your personal information as described in this Privacy Policy. If you do not consent, do not continue to use this website. When using personal information for a new purpose not disclosed in this Privacy Policy, we will obtain consent.
Separate, explicit consent will be obtained prior to the processing of (1) your sensitive personal information, or (2) your personal information is used in a way not reasonably expected, or (3) the processing creates a risk of significant harm to you.
Retention of Personal Information
We will retain your personal information to accomplish the purpose(s) for which it was collected and to comply with legal obligations.
We will not retain your personal information in an identifiable form when the purpose(s) for collection have been accomplished and there are no business or legal requirements for retaining your personal information. Your personal information will be destroyed, deleted, de-identified, and/or removed from our systems.
Storage of Personal Information
Your personal information will be stored in the U.S., Mexico, India and accessible to Technicians, Customer Service Representatives, Order Management and Warranty Team members.
Use of Links to Affiliated and External Sites
The website may contain links to other websites. Your use of these websites is not covered by our Privacy Policy. You are encouraged to review the privacy policy(s) of the linked websites for more information about their privacy practices and your privacy rights.
Use of Cookies, Analytics, and Other Similar Technologies
We distinguish between cookies and similar technologies that are required for your convenience and those that are not. Bosch makes it possible to control the use of cookies and other similar technologies that are not technically required.
We use the following third-party services:
- Google Analytics: To track website performance and user engagement. Bosch has enacted Google’s Restricted Data Processing and does not share your personal information with Google.
- Google Ads: For placement of advertisements, remarketing, and conversion tracking.
- Tealium: For administration of website tags for conversion tracking, site analytics, and remarketing.
- Facebook Pixel: Measure website traffic and ad effectiveness, create personalized advertisement and optimize ad campaign performance.
- LinkedIn Pixel: Measure website traffic and ad effectiveness, create personalized advertisement and optimize ad campaign performance.
- Social Media Insight Tags: To track conversions, retarget website visitors, and learn aggregate insights about categories of members interacting with ads.
- ZoomInfo: To provide additional lead information from their service based upon an existing lead.
- YouTube: To create a connection to YouTube allowing video and audio files to be transmitted and played back.
- Metalocator: For functions like personalizing the locator service, providing customized information, and tracking overall site usage.
Cookies for your convenience are typically deleted at the end of your browsing session (when you close your browser), but retention may vary depending on your browser settings. Cookies and similar technologies provided by third parties will be retained until the provider’s designated expiration date. You can opt out of third-party cookies by adjusting your browser settings or using tools provided by the third parties. You can opt-out and manage your preferences at any time through “Your Privacy Choices.”
Security
Bosch takes commercially reasonable efforts to ensure that your personal information collected by Bosch through this website is protected against tampering, loss, destruction, access by unauthorized persons or unauthorized disclosure. Bosch security measures are being continuously improved in accordance with the state of technological developments; however, absolute protection is not possible.
International Data Transfer
Bosch may also transfer your personal information to a third party(s) outside the country of origin, this includes without limitation the U.S., Mexico, and India. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside. You can obtain information about Bosch’s policies and practices with respect to foreign service providers (including affiliates), or ask questions about the collection, use, disclosure or storage of personal information by such service providers, by contacting our Privacy Policy Administrator as described below.
International Transfer within Bosch
When processing your personal information, we may transfer your personal information to our parent company, Robert Bosch GmbH located in Germany, or to any other Bosch affiliates throughout the world. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside.
Children’s Privacy
Bosch does not knowingly collect or use any personal information from online visitors under the age of 16. Bosch does not knowingly allow visitors under the age of 16 to participate in any promotions or contests made available from time to time.
Your Rights
Individuals located in Canada have certain rights pursuant to Canadian Privacy Laws. Subject to certain exceptions and limitations, and depending upon the jurisdiction where you reside, such rights may include:
Right to access - to be informed of the existence, use, and disclosure of your personal information and shall be given access to your personal information. When you successfully demonstrate inaccuracy or incompleteness of your personal information, we will correct, delete, or amend as appropriate.
Right to data portability – to request your personal information be provided to you in written and intelligible transcript. If not feasible, your personal information will be provided in structured, commonly used technological format. At your request, the personal information to any third party authorized to collect such data. If you are handicapped, a reasonable accommodation will be provided on request.
Right to cease dissemination and de-indexing - to request we end distribution of your personal information or deactivate hyperlink(s) that provide access to your personal information.
Right not to be subject to automated decision-making - you will be notified of decisions made exclusively by automated processing of your personal information. Upon your request we will inform you of (1) of the personal information used to render the decision, (2) of the reasons and the principal factors and parameters that led to the decision, and (3) of the right of the person concerned to have the personal information used to render the decision corrected. You have the option to request a review of the decision.
Right to withdraw your consent - to the collection, use or disclosure of your personal information.
Right to challenge - you have the right to address a challenge concerning compliance with Canadian privacy law to the contact method listed in the Section How to Exercise Your Rights.
How to Exercise Your Rights
We will not discriminate against you for exercising any of your rights. If you choose to exercise your rights, send an email to: privacy.policy@us.bosch.com
To assist Bosch to process your request, the following information is required: your full name, phone number, address, and include any additional information about your previous contact with Bosch (e.g. contact point with Bosch, screenshots, reference to a specific product/newsletter) may help expedite the request. We can only respond if we can verify your identity or authority to make the request.
Response Timing and Format
We respond to all verifiable consumer requests within thirty (30) days or sooner when required by law. In some cases, more time may be needed to provide a response. We will inform you of the reason and extension period in writing. If we cannot comply with a request, a written response explaining the reasons will be provided.
We do not charge a fee to process or respond to your verified consumer request, unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Filing a Complaint
If you are dissatisfied with Bosch’s response to an objection or challenge filed under you may file a complaint with the Office of the Privacy Commissioner of Canada. Depending upon the province where you live, you may also (or instead) have the right to file a complaint with the applicable provincial privacy commissioner/regulator.
Controller Contact
To obtain more information on our products or Services, you may submit your inquiry using one of the contact methods below:
Email: RLC-Privacy@bosch.com
Postal Address: IT 5005 York Drive Norman, OK 73069
Changes to Privacy Policy
Bosch reserves the right to revise this privacy policy as required. You should check our website frequently to see recent changes. Published revisions are effective immediately, unless we are required to provide direct notice or obtain your consent pursuant to applicable laws. The effective date of this privacy policy is 11/24/2025
© Copyright 2025 JC Residential and Light Commercial LLC. All rights reserved.